The growth of Shared Service Centers (SSCs) and Business Service Centers (BSCs) continues in Hungary. Despite the increasing regional competition and the difficulty in precisely defining which companies fall into this category, Hungarian service centers employ a total of approximately 100,000 people, which is a significant factor in the labor market. We have examined the largest players according to the BBJ Book of Lists.
Former SSCs are increasingly transforming into BSCs, which are often regional or even global service centers within multinational companies. These centers are increasingly focusing on tasks that provide high added value, which is why they are generally seeking well-trained and multilingual employees, whether they are beginners or experienced workers. The sector generally faces challenges in recruiting labor, as they engage in background activities that are more difficult to build a strong employer brand for compared to promoting a well-known product. The general public is often unaware that popular major brands’ products would not exist without the operation of these centers, which support the functioning of these companies.
In terms of the number of employees working in SSCs in August 2022, Deutsche Telekom IT Solutions is currently the largest center in Hungary with 5,117 employees. The company has maintained its first place and continues to top the list. In 2021, the company achieved a revenue of HUF 73.5 billion and has centers in Budapest, Debrecen, Pécs, and Szeged, where they provide system integration and operational services for international clients.